Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Assist customers with order placement, tracking, and returns
- Perform data entry tasks to update customer accounts and maintain accurate records
- Conduct outbound calls to follow up on customer inquiries or resolve issues
- Utilize sales techniques to upsell products and services when appropriate
- Analyze customer feedback and provide suggestions for improvement
- Maintain a high level of professionalism and phone etiquette in all customer interactions

Experience:
- Previous experience in a customer service role is preferred
- Strong communication skills, both verbal and written
- Ability to speak multiple languages, particularly Spanish, is a plus
- Proficient in data entry and navigating computer systems
- Sales experience or the ability to effectively communicate product information is beneficial
- Excellent problem-solving skills and the ability to analyze customer needs
- A positive attitude and the ability to work well in a team environment

Join our team as a Customer Service Representative and enjoy the following benefits:
- Competitive pay rate
- Opportunities for career advancement within the company
- Ongoing training and professional development opportunities

If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you. Apply today!

Job Types: Full-time, Contract

Pay: $17.11 - $21.22 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Referral program

Experience level:

• 1 year
• 2 years
• Under 1 year

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Maui, HI: Relocate before starting work (Required)

Work Location: In person